Lost inventory
Units Amazon received but can't locate. We track them and file within Amazon's claim window.
Amazon account management · FBA reimbursement recovery
Amazon owes you money. We recover what you’re owed.
R.io recovers 2–3% of your Amazon revenue. You only pay when we recover.
Ka'Chava · quarterly recovery
More than doubled
$93,242
recovered per quarter, all Amazon reimbursements
25 Q125 Q225 Q325 Q426 Q126 Q2
Before and after
Per quarter
2025 Q1 · before R.io$40,985
2026 Q2 · managed by R.io$93,242
2–3%
Of annual revenue recovered
$0
Upfront cost
100%
Performance-based
How R.io works
Three steps. Money back in your account.
A real operator audits your account end-to-end, every category, every cycle. We file the cases and chase them through resolution.
01
We take on the account
We connect to Seller Central, audit the account end to end, and give you written findings: what is recoverable now, what is outside Amazon's claim windows, and what your account keeps losing money to.
02
We manage it every cycle
Inventory, fee, return and inbound data is audited continuously, not once. New discrepancies are caught as they appear, claims are filed and tracked to resolution, and stuck cases are escalated with Amazon.
03
We report, and you get paid
Recovered funds go straight to your Amazon account. You see what was filed, what came back and what is still open, every cycle. You only pay our fee on money we actually recover.
What we recover
Six ways the marketplace loses your money.
Damaged goods
Products damaged in handling, picking, packing, shipping. Eligible units recovered at Amazon's cost-based rate.
Returns never returned
Refunds issued without the unit ever coming back. We find them and file for the eligible units.
Product Reimbursement Adjustments
Amazon's reimbursement doesn't always reflect the full value of your product. Our team runs a detailed process to maximize your per-unit reimbursement.
Inbound shortages
Units shipped to Amazon but never recorded on receipt.
Weight and dim corrections
Bad scale captures, miscoded dimensions. We claw back past overcharges and lock in correct dims going forward.
Why R.io
Seven reasons sellers choose R.io.
Deep manual auditing
We audit your account by hand, claim by claim, rather than relying on basic automation. It is how we recover 2–3% of annual revenue for our clients.
Every major claim category
Lost & damaged inventory (60d), return discrepancies (60–90d), FBA fee errors (90d), inbound shipment shortages (9 months).
Zero risk
No upfront fees. No account minimums. You only pay when we put money back in your account.
A managed account, not a one-off scan
We hold the account for the length of the engagement. Every cycle we re-audit inventory, fee, return and inbound data, file what is new, chase what is open, and report back. Nothing waits for you to ask.
Hands-on expert team
Every claim reviewed and filed by a real operator, never auto-submitted. We escalate stuck cases with Amazon and chase resolution from filing to paid.
Built for 8- and 9-figure sellers
Our process is built for high-volume accounts, where the stakes, and the recovery potential, are highest.
Transparent reporting
See exactly what we've filed, what's been recovered, what's pending. No black boxes, no guesswork. You always know where your money stands.
Expertise and credentials
What we do on your account.
R.io is an Amazon account management practice with one specialty: getting back the money Amazon owes you. We hold the account for the length of the engagement, audit it every cycle, and file every claim by hand.
Recovery for sellers since 2020
Reimbursement recovery
- Lost and damaged warehouse inventory
- Customer return discrepancies and unreturned refunds
- Inbound shipment shortages and receiving errors
- FBA fee, weight and dimension overcharges
- Removal and disposal errors
- Storage fee refunds
Account monitoring
- Continuous audit of the inventory ledger, not a one-time scan
- Fee and dimension changes checked against current Amazon rates
- Return and refund data reconciled every cycle
- Discrepancies surfaced while Amazon's claim windows are still open
Case handling
- Every case filed manually in Seller Central by an operator
- Cases tracked from filing through to payment
- Denials reviewed, answered and re-filed with evidence
- Stuck cases escalated with Amazon rather than abandoned
Reporting
- What was filed, what came back and what is still open, every cycle
- Recoveries reconciled against Amazon's own reimbursement reports
- Claim-level detail available on request, no black boxes
Who runs R.io
Clayton Dolan
Managing Partner
LinkedIn →- A decade leading Amazon for category-defining consumer brands
- More than $250M in Amazon revenue across 30+ brands
- More than $30M in Amazon ad spend managed
- Food and beverage, supplements, functional nutrition, beauty and wider CPG
Brandon Ancier
Managing Partner
LinkedIn →- Runs the R.io platform: the audit systems, the filing operation and the reporting clients see
- Every claim category we file, built and maintained against Amazon's current policy windows
Behind them, a senior case manager and four reimbursement specialists audit accounts, file every claim by hand and chase each case to resolution.
By the numbers
What to expect.
2–3%
Of annual revenue
Recovered for our clients
$0
Upfront cost
No recovery, no charge
60 days
To claim lost stock
Amazon's window for warehouse loss
9 mo
Max claim window
On inbound shipment shortages
Client results
We more than doubled what this account was recovering.
Roughly $26M in annual Amazon revenueBefore us, Ka'Chava was recovering $40,985 a quarter, almost all of it reimbursements Amazon issues on its own. We took the account over the following quarter and have managed it since.
$40,985
2025 Q1
$76,826
2025 Q2
$96,563
2025 Q3
$76,549
2025 Q4
$70,871
2026 Q1
$93,242
2026 Q2
Before R.ioManaged by R.io
$414,051
Recovered while we managed the account
Across 5 quarters
$40,985 → $93,242
Quarterly recovery
2025 Q1, the last quarter before us, against 2026 Q2
Every cycle
Audited, filed, escalated, reported
Still under management today
Total Amazon reimbursements, all sources, reversals excluded. Figures compiled from Amazon reporting. 2026 Q3 was in progress when this was recorded and is not shown. Published with Ka'Chava's permission.
What sellers say
In our clients' words.
“As a growing brand, every dollar counts. This service helped us uncover and reclaim substantial FBA overcharges, directly impacting our bottom line. An invaluable partner for scaling on Amazon.”
Cheryl Munce
VP of Amazon · Ka'Chava
“Warmies was able to triple our reimbursements in a few months with R.io and the team is incredible to work with.”
Arjan Gujral
Director of Marketplaces · Warmies
Pricing
You pay a share of what we recover. Nothing else.
13 to 20% of what we recover
Our fee is a share of the money we recover for you, between 13% and 20%. The more we recover, the lower your rate. Your exact rate is quoted after the free audit.
A worked example
At a 15% rate, if we recover $100,000 for you, our fee is $15,000 and you keep $85,000.
$0 upfront
The audit is free. No upfront fees and no account minimums.
No recovery, no charge
If we recover nothing, you pay nothing.
FAQ
Common questions about FBA reimbursements.
How much can FBA reimbursement recovery actually get me?
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We typically recover 2–3% of annual Amazon revenue, because we audit by hand and cover every major claim category. For a seller doing $1M/year, that's $20,000–$30,000 recovered.
What types of FBA reimbursements do you recover?
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All major categories: lost or damaged warehouse inventory, customer return discrepancies, incorrect FBA fees, weight and dimension errors, and inbound shipment shortages.
Is there any upfront cost?
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No. We're 100% performance-based. No upfront fees, no minimums. You only pay when we successfully recover money for you.
How are you different from other reimbursement services?
+
We combine manual auditing with proprietary systems. A real operator reviews and files every claim, and escalates stuck cases, which is how we recover 2–3% of annual revenue.
What changed with cost-based reimbursements?
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Amazon shifted from reimbursing at retail price to reimbursing at manufacturing cost. Each approved claim is worth less than it used to be, making it more critical to catch every eligible claim. Comprehensive auditing matters more than ever.
Free audit
Find out how much Amazon owes you.
Our team will analyze your account and show you exactly what you’re owed, with zero obligation to move forward.
Request your audit →